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How patient reactions to hospital care attributes affect the evaluation of overall quality of care, willingness to recommend, and willingness to return.

Otani K, Waterman B, Faulkner KM, Boslaugh S, Dunagan WC. How patient reactions to hospital care attributes affect the evaluation of overall quality of care, willingness to recommend, and willingness to return. J Healthc Manag. 2010 Jan-Feb; 55(1):25-37; discussion 38.

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